Emergency Plan Manual

AHCA Form 3110-1022, Rev March 2013 Rule 59A-8.027, Florida Administrative Code http://ahca.myflorida.com/MCHQ/Health_Facility_Regulation/Home_Care/HHA/index.shtml#other . Page 29 of 54 Our Agency has implemented another Policies to assure cover any other kind of Emergency situations after regular business hours, that not mean necessarily a Disaster situations, such as: ON CALL AND EMERGENCY SERVICES : POLICY: All clients will be provided with the correct information regarding service hours of the Agency and access to staff for emergencies. Agency will provide adequate, qualified staff for emergency response and troubleshooting related to any services provided to client/care giver. Clients/care givers will be informed when Home Health visits, originally scheduled for regular business hours, need to occur after 5:00p.m. PROCEDURE: Emergency Response: 1. On initial visit, client/care giver will be provided with an Agency Client Handbook and telephone number, and will be educated on Agency’s twenty-four (24) hours, seven (7) days per week, availability of Home Care staff. 2. Staff will discuss Client handbook with the client/care giver: a) Telephone calls may be made to the Agency during office hours of 9:00 a.m. to 5:00 p.m., Monday thru Friday. b) After office hours and on weekends/holidays, on call supervisor may be reached by dialing office number: 1. If a true emergency exists, caller will inform service of the type of emergency and staff member will return call immediately. 2. If caller chooses only to leave a message with the service, he/she may do so and Agency staff will follow up on the call on next business day. 3. Only emergency/scheduled visits are made on weekends and holidays. 4. All clients/care givers are instructed verbally on admission to contact 911 in the event a life threatening emergency occurs. c) On-call representatives will handle all problems, or will contact the Home Care licensed staff as appropriate. d) The Home Health Care Staff is responsible for determining the necessity for a home visit, notifying the physician and/or taking other appropriate action. 3. The on-call representative will keep a log of all calls and action taken. POLICY AND PROCEDURE HURRICANE/TORNADO WARNINGS When a patient is under the care of this agency in the his/her own home, ALF, or AFHC , and if the home situation is such that there are other responsible relatives in the household, the same general protection and precautions taken by members of that household shall apply to the patient. Our staff shall advise the members of the household to stockpile a "hurricane cupboard" with food and supplies in readiness for a hurricane. In a situation where a patient is alone in a house, a "hurricane cupboard" shall likewise be kept (with food and supplies). In addition, our staff members shall make prearrangement to have the patient registered with the nearest Red Cross center or other similar center which caters for the elderly and in the even of a hurricane, the patient shall be transported by Dade County Transportation Services to the designated shelter, previously arranged by our staff member, and/or Patient, and/or Patient’s family member, and/or Patient’s Physician. Angel Home Care Services, Inc.