Policy Manual sample

MDT Home Health Care Agency, Inc. CHORE SERVICES POLICY PURPOSE: Chore services are those needed to maintain the recipient in a home that is clean and sanitary and provides a safe and healthy living environment, by performing tasks beyond the participant’s capability and removing hazards posing threats to the participant’s health and welfare. Chore services include heavy household chores such as washing floors, windows and walls, tacking down rugs and tiles, and moving heavy items of furniture in order to provide safe access and egress. Services may be limited to: (Chore services are limited to the amount, duration and scope of services described in the recipient’s plan of care as authorized by the case manager, and this service will be completed when no other relative or caregiver, landlord, community or volunteer agency or third party is capable of performing or responsible for this service.) (1) Heavy household chores (Chore services performed on the exterior of the recipient’s dwelling are limited to those promoting safe access and egress to the dwelling) (a) Wash walls and ceilings; (b) Wash inside and outside windows that are not hard to reach; (c) Remove, clean, and replace curtains and drapes, and (d) Shampoo carpets and furniture; (e) mowing the lawn and trimming shrubs (2) Simple household chores, (a) Repair water faucets; (b) Unclog drains; (c) Install smoke alarms; (d) Change and install electrical fuses; and (e) Light pilot lights. (3) Disposal of garbage, paper, trash, and other waste materials. (4) Pest control/extermination. (5) Perform seasonal maintenance on the participant’s property such as: (a) Repair screens; (b) Repair broken window panes; (c) Cut grass; (d) Rake and remove leaves; (e) Trim shrubs; (f) Remove snow and ice, and provide chemical treatment, if needed; (g) Change and install light bulbs; (h) Perform maintenance on smoke alarms; (i) Change and install furnace filters; (j) Clean, change, and install storm windows and door screens; (k) Clean spouts and gutters. (6) Essential shopping. The unit rate shall include the cost of materials, labor, supplies, equipment, administrative costs, and applicable fees associated with the chore requested. C. SERVICE PROVIDER AGENCY REQUIREMENTS (1) The Service Provider shall maintain a participant record that documents service delivery in accordance with tasks requested. Records should bear the participant’s or care giver’s signature upon completion of chores. (2) Upon request, the Service Provider shall maintain and furnish to the participant, care giver, or Agency a list of chemicals and substances used for each chore performed. (3) The Service Provider shall comply with any applicable local codes or ordinances in the performance of each chore. Home Health Agency Nursing Care & Procedures K-223