Policy Manual sample

MDT Home Health Care Agency, Inc. 176 VERBAL/TELEPHONE ORDERS READ-BACK POLICY: The Agency ensures the accuracy of verbal/telephone orders received in this Agency. PROCEDURE: • Each verbal/telephone order is read-back by an appropriately qualified Agency staff member receiving the order. • The staff member documents the following statement on the verbal/telephone order form: “Order read-back to and verified with (full name of the individual providing the order)”, as well as the date and time the order was read-back. • Read-back of verbal/telephone orders is tracked and trended as part of the organization’s performance improvement program, and aggregated results are reported monthly to the Director of Patient Care Services/Management Committee, and quarterly to the Board of Directors and Professional Advisory Committee. • Root cause analysis is conducted on any identified variances, and a plan of correction is developed, implemented and evaluated.