Policy Manual sample

MDT Home Health Care Agency, Inc. 179 • The Medical Records Department maintains a log of and monitors outstanding, i.e., unsigned, physician orders. • A report of the outstanding, i.e., unsigned orders is submitted to the Director of Patient Care Services on a monthly basis. • The Director of Patient Care Services notifies Clinical Supervisors of outstanding orders and requests follow-up with physicians. • Agency personnel may be assigned to visit physician offices to obtain the signed orders. • If the physician is unwilling/unable to comply with the request for signed orders, the following actions may be instituted: • The Director of Patient Care Services may contact the physician’s office regarding order(s) outstanding more than 30 days. • The Administrator contacts physicians unwilling/unable to cooperate with Agency policy for timely signed orders. • The Medical Director may be asked to contact the physician to explain the necessity of the signed order and to request compliance with the request for signed order(s). • Another physician may be identified and requested to provide signed orders for the patient’s care, treatment and/or services.