Policy Manual sample

MDT Home Health Care Agency, Inc. 201 • Verbal orders received in response to physician notification of critical test results/values are documented in the patient’s medical record, as per the Agency Verbal/Telephone Orders Read-Back policy. • Read-back of critical test results/values is tracked and trended as part of the organization’s performance improvement program, and aggregated results are reported monthly to the Director of Patient Care Services/Management Committee, and quarterly to the Board of Directors and Professional Advisory Committee. • Root cause analysis is conducted on any identified variances, and a plan of correction is developed, implemented and evaluated.