Policy Manual sample

MDT Home Health Care Agency, Inc. · The effectiveness and safety of care, treatment and services provided by MDT Home Health Care Agency, Inc. is consistent for all patients and is not dependent on the patient’s ability to pay. · Unpaid accounts will be reviewed prior to referral to a collection agency. Should a patient continue to require home health assistance although he/she financially can no longer continue services, all efforts will be made to assist the patient/family obtain alternate financial resources. STAFF MEMBERS’ AND BOARD OF DIRECTORS’ RESPONSIBILITY TO THE ORGANIZATION: · Uphold the values, ethics and mission of the organization. · Conduct all personal and professional activities with honesty, integrity, respect, fairness and good faith in a manner that will reflect positively upon the Agency and in the best interest of the patient population and community served. · Comply with all applicable local, state and federal laws and regulations in the conduct of organizational or personal activities. · Maintain competency and proficiency in healthcare industry and general business standards. · Avoid the exploitation of professional relationships for personal gain. · Respect confidences including confidential business information. · Refrain from participating in any endorsement or publicity that demeans the credibility and dignity of MDT Home Health Care Agency, Inc. and the profession. · Assure that no conflict of interest exists in any dealings involving the organization. · Use this code to further the interests of the organization and to report any alleged violations to management. STAFF MEMBERS’ AND BOARD OF DIRECTORS’ RESPONSIBILITIES TO THOSE SERVED AND TO THE COMMUNITY: · Provide healthcare services consistent with available resources and assure the existence of a resource allocation process that considers ethical ramifications. · Conduct both competitive and cooperative activities in ways that improve community healthcare services. · Continuous improvement of business management processes, functions and services. · Respect of the customs and practices of those served, consistent with the organization’s philosophy. · Be truthful in all forms of communication, including receivables and avoid information that would create unreasonable expectations. · Enhance the dignity and image of the organization through marketing, public relations and education programs without undermining the reputation of competitive businesses. · Assure the existence of a process to evaluate the quality of care or services rendered. · Avoid exploitation of relationships for personal advantage. · Avoid practicing or facilitating discrimination and institute safeguards to prevent discriminatory organizational practices. Home Health Agency Policies A-146