Policy Manual sample

MDT Home Health Care Agency, Inc. through the comprehensive assessment of the Services evaluation process. This will ensure that our Staff develop awareness and appreciation of customs, values and belief, and the ability to incorporate them into the assessment of, treatment of, and interaction with our patients/families. We encourages our Staff to share and utilize their own cultural diversity to enhance our program and the services provided to our patients. Our Plan cover the following objectives: 1. All admission papers, consents are created/used by our Agency in the main language of the patients, we use bilingual forms, or use a service of an interpreter. 2. We maintain/review Policy that cover the compliance off all Civil Rights law and regulations that amend other cover Non-Discrimination on services or employment, Full Grievance process/response Plan/Procedures, Policy and Procedure for Communicating Information to Persons with Limited English Proficiency, etc. 3. We maintain Policy and Procedure for Communicating Information to Persons with Sensory Impairments. 4. When we hire new staff we oriented them in the Cultural Background and belief of our Community. 5. We educate and facilitate communication to develop partnerships among Patients, Families, Physician Office, Community and our Agency in an effort to enhance cultural awareness. 6. From our first visit to patient place of residence, we identify patients with cultural and/or linguistic needs through demographic information and patient/family expressed wishes. CULTURAL COMPETENCY CHECKLIST 9 Offers a choice of staff with cultural and linguistic expertise. 9 Expects the staff to be knowledgeable about their patient’s culture, beliefs and to use this information in treating their problem. 9 Expects the patient/family to ask questions relevant to how the family and culture, beliefs values might influence how the patient deals with being sick. 9 The Agency program covers benefits for risk factors common among ethnic groups. 9 Flexible in providing services that may not be usual and customary, but practiced within the patient’s culture, belief, e.g., medication, blood transfusion, etc. 9 Empowers the patient by allowing them to influence how the system will meet their needs and expects the patient to be socially responsible and accountable. 9 Encourages to listen to the patient’s opinion in considering treatment options. 9 Provides customer service in four languages: English, Spanish, French and Creole. DELIVERY OF CARE AND SERVICES Our Agency has available bilingual/bicultural staff to provide culturally sensitive information and to provide the linguistic skills required for meeting the needs of our Patients, including one-on-one communication and access to interpreter services. Our staff will notify the Administration of the Agency, that interpreter services are required. The Human Resources department also captures capacity to recruit staff of diverse racial and ethnic backgrounds by documenting the employee self- identified ethnicity, culture and race. Furthermore, the Employee Application includes a question about other languages spoken by the potential employee to indicate their linguistic diversity. Home Health Agency Policies A-165