Policy Manual sample

MDT Home Health Care Agency, Inc. EDUCATION AND TRAINING Internally, our Agency will provide staff training, particularly to Field Employee/Contractors, Community Liaison and Nursing/Professional Departments at least on an annual basis to ensure that services are provided effectively to our patients of different cultures. This training will be customized to fit the needs of the community that we serve, based upon the nature of the contacts with our patients and/or families. EVALUATION AND ASSESSMENT We conducts an annual evaluation of the Cultural Competency Plan to assess overall effectiveness and to determine future directions. We developed, implemented and now promotes a written strategic plan which supports the Cultural Competency Plan and which outlines clear goals, policies, operational plans, and accountability/oversight mechanisms to provide culturally and linguistically appropriate services. The Cultural Competency Performance Improvement Project (PIP) is a monitoring tool that is continuously evaluated to determine whether the Agency’s Cultural Competency Plan was successfully implemented and that Survey results are accessed to identify areas for improvement and revision. The evaluation will serve as the foundation for planning the upcoming year’s Plan and activities relating to elevating cultural awareness. Home Health Agency Policies A-166