Policy Manual sample

MDT Home Health Care Agency, Inc. POLICY ON ACCEPTANCE OF PATIENTS POLICY: Define our Acceptance of patient guidelines. Acceptance of Patients policy includes but is not limited to the following: No person shall be refused service because of age, disabilities, sexual orientation, race, color, sex or national origin and religion. Patients are accepted for treatment on the reasonable expectation that our HHA can meet the patient’s medical, nursing, rehabilitative, and social needs in his or her place of residence. Each patient must receive an individualized written plan of care, including any revisions or additions. The individualized plan of care will be specific to the care and services necessary to meet the patient-specific needs as identified in the comprehensive assessment, including identification of the responsible discipline(s), and the measurable outcomes that our HHA anticipates will occur as a result of implementing and coordinating the plan of care. The individualized plan of care will also specific to the patient and caregiver education and training. Services will be furnished in accordance with accepted standards of practice. Services provided by our home health agency must be covered by an agreement (and addendums) between our home health agency and the patient or the patient's legal representative specifying the home health services to be provided, the rates or charges for services paid with private funds, and the sources of payment, which may include Medicare, Medicaid, private insurance, personal funds, or a combination thereof. When we provide skilled care we must make an assessment of the patient's needs (including all discipline ordered), within 48 hours after the referral for services. A copy of the agreement (or addendum if applicable) will be given to the patient and the original shall be placed in the patient’s file. When a person is accepted for health services, there shall be a reasonable expectation that the services can be provided adequately and safely in his residence, is our responsibility to assure that the patient or client receives services as defined in a specific plan of care, for those patients receiving care under a physician’s treatment orders, or in a written agreement for clients receiving care without a physician’s orders, this responsibility includes assuring the patient receives all assigned visits. The written agreement, as specified above, shall also serve as the agency’s service provision plan, for patients who receive homemaker and companion services or home health aide services which do not require a physician’s treatment. When medical treatments or medications are administered, physician's orders in writing, signed and dated, shall be included in the clinical record. When terminating services for a patient or client needing continuing home health care, as determinated by the patient’s physician, for patient receiving skilled care, or as determined by the patient or caregiver, for patient receiving care under a service provision plan, a plan must be developed and a referral made by home health agency staff to another home health agency or service provider prior termination. The patient/client must be notified in writing of the date of termination, the reason for termination, and the plan for continued services by the agency or service provider to which the patient/client has been referred. This requirement does not apply Home Health Agency Policies A-186