Policy Manual sample

MDT Home Health Care Agency, Inc. CLIENT’S BILL OF RIGHTS / RESPONSIBILITIES POLICY: The patient and representative (if any), have the right to be informed of the patient’s rights in a language and manner the individual understands. Our Agency will protect and promote the exercise of these rights. Home Health Care Agency staff members implement the Client’s Bill of Rights and Responsibilities. The Client Bill of Rights statement and other written admission documents, Advance Directives information, written information concerning our policies on Advance Directives, Policy on Transfer and Discharge, Grievance Procedure are provided to the client or the client’s legal representative (if any) prior to the start of care or at the time of initiation of care (included in the Admission package), and ensure organizational compliance with the Client Bill of Rights and 42 CFR 484.50 . The admission nurse/therapist will explain to our clients that, “AS OUR CLIENT THEY HAVE THE RIGHT TO EXERCISE THEIR RIGHTS, AND/OR TO DESIGNATE A REPRESENTATIVE TO EXERCISE THEM FOR THEY”. If a patient cannot read the statement of rights and responsibilities, it is read and copy given to the patient in a language the patient understands. For a minor or a patient needing assistance, or adjudged incompetent in understanding these rights and responsibilities, both the patient and the parent, legal guardian, or other responsible person are fully informed of these rights and responsibilities. PURPOSES: 1. To promote client interests and well-being. 2. To ensure that client civil and religious liberties are not infringed. PROCEDURES 1. Each client admitted to the Home Health Care Agency is given information regarding the Client’s Bill of Rights and Responsibilities in language the client can reasonable be expected to understand. 2. The Home Health Care Admission Nurse/Therapist: a. Reviews the Home Health Care Client’s Bill of Rights and Responsibilities information (See Bill of Rights form and Responsibilities information in the Admission package or Agency Form Book). b. Explain to a client/family the Client’s Bill of Rights and Responsibilities. c. Gives a copy of the Notice of Rights and Responsibilities information to the client. d. Places the original Bill of Rights form in the client’s clinical records. e. Documents any client refusal to the Client’s Bill of Rights and Responsibilities information. 3. Clients are given prompt written information regarding changes in the Client’s Bill of Rights and Responsibilities information. 4. Client’s Bill of Rights and Responsibilities information are available on admission and upon request. 5. Clients are encourage to follow a Client Concerns/Grievance information if they believe that their rights have been infringed (See Client Grievance information in the admission package) 6. Completed Client’s Grievance complaint is processed according to the Home Health Care Agency’s client grievance policy and procedures. 7. Clients are encouraged to complete a Satisfaction Questionnaire survey (See Satisfaction Questionnaire). 8. Completed Satisfaction Questionnaire survey are filed in the Home Health Care Agency’s Client Satisfaction/Evaluation file. If applicable Home Health CAHPS survey results will be reviewd by our Board of Directors. 9. Receive information about the care/services covered under the Medicare Home Health benefit Home Health Agency Overall Plan and Budget E-5