Policy Manual sample

MDT Home Health Care Agency, Inc. INSURANCE AND BONDING The Agency shall have adequate business insurance coverage which may include the following: 1. General liability and property damage 2. Professional liability 3. Worker's Compensation All insurance policies and rates will be reviewed on an annual basis to insure that coverage is appropriate and rates are competitive. DENIED CLAIMS Claims which are returned or denied shall be researched to determine the reason. If the reason can be corrected, the claim shall be corrected and resubmitted. If the claim was returned because the patient was ineligible or the service is non-covered, the patient will be sent a letter notifying them of the denial, and the patient, if liable, shall be billed for the services. Financial records shall be adjusted accordingly. Home Health Agency Overall Plan and Budget F-21