Policy Manual sample

MDT Home Health Care Agency, Inc. EMERGENCY MEASURES TO HANDLE BELLIGERENT CLIENTS Procedures to handle unruly, disruptive, abusive, or belligerent clients receiving services. 1. Stay with patient. 2. Never fight back with the patient, be creative and patience. 3. Protect patient from becoming more unstable, try persuasion/supportive techniques. 4. Observe, report and record the following information: a. Where the alteration started. (Before or after services provided) b. The involved party. (It may be just him self, or the entire family) c. Whether the patient lost control during the belligerent episode. d. Health signs (Increased B/P, changes in skin color, language.) e. Respirations (character and rate). f. The belligerent episode and relation to service or employee. g. Self appearance (Dressing/Personal Care). h. How long the belligerent episode lasted. i. Any injury that occurred during the episode, such as a falls, self injury. (Notify physician immediately) Home Health Agency Policies A-72