QAPI Program Utilization_Manual

2. List ways to overcome these barriers. 3. Suggest ways to create a positive relationship with customers. What do the customers want? Have we asked? 4. Discuss ways to improve communication with customers at all levels. 5. Formulate solutions. Always keep it simple when possible. 6. Communicate these efforts throughout the organization. 7. Evaluate success at a reasonable, specified time. 8. Revise as needed. 9. Continue this process. » Healthcare Transformation and Home Health Challenges 1. Alignment of home health structure, processes and outcomes with healthcare system outcomes 2. Value of home health care is not well understood 3. New competitors entering the home health market 4. Lack of equal footing and integration with managed care 5. Investment in and adoption of innovative, proactive models of care 6. Developing new competencies 7. Adopting new technologies 8. Lack of sales and marketing skills 9. OASIS accuracy and coding 10. Financial resources Opportunities The transformation of healthcare affords the home health provider new opportunities to excel in achieving quality care outcomes and increased market share. Agencies are encouraged to seize opportunities and share their success. Some of these are listed below: 1. Strong focus of Medicare on home and community-based care 2. Use of outcomes data to elevate working relationships with managed care 3. Forming alliances with hospitals and disease management organizations 4. Studies have demonstrate cost effectiveness and quality of home healths services 5. Providing participant education on behalf of Independent Practice Associations 6. Improving wound outcomes through vendor relationships and resources 7. Vendor and suppliers increasing their focus on home health 8. Basing partnerships on achieving outcomes of joint interest 9. Adapting evidence-based practice to the home health setting 10. Proactive requests for technology to ease home health documentation burden 11. Use of sales and marketing to grow business and to keep community/referral sources informed 12. Increased need for community outreach to local populations with chronic conditions 13. Pay-for-performance transcending all healthcare settings 14. Use of outcomes generated through remote monitoring 15. Provision of hospice services and outcomes achieved for those at end-of-life 16. Grants for use fo technology and for addressing the needs of underserved populations 17. New focus on prevention and screening for Medicaid populations 113