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© This client informaƟon handbook is protected by the Federal Copyright Law. PN SYSTEM (305) 818‐5940 —RegistraƟon Number: TX 6‐835‐755 AHCA HOME HEALTH HOTLINE Monday - Friday (Lunes-Viernes) 8:00 am - 5:00 pm To Report a Complaint regarding the services you receive, Report suspected Medicaid fraud, Information for local Agencies, or implementation of the Advanced Directives, call toll free number: Para reportar una Queja del Servicio que recibe, reportar sospecha de fraude al Medicaid, información sobre Agencias locales, o en la implementación de las Directivas Anticipadas, llame gratis a: 1 (888) 419-3456 (Toll free/gratis) TO REPORT ABUSE , NEGLECT OR EXPLOITATION, PLEASE CALL THIS TOLL FREE (para reportar ABUSOS , explotación, negligencia, por favor llame gratis a) ABUSE REGISTRY (Abusos) Toll free number (llame gratis) 1 (800) 96ABUSE ** 1 (800) 962-2873 (24 hrs/day, 7 days/week -- 24 hrs/día, 7 días/semana) Report online at https://reportabuse.dcf.state.fl.us/ Florida Relay or TTY800-453-5145 Fax your report to 800-914-0004 Emergency/Emergencia: 911 Universal Precautions Includes blood, body substances containing visible blood, non-intact skin, and mucous membranes 1. Hands should be washed BEFORE and AFTER patient care. 4. A mask and/or protective eyewear should be worn when splashing is likely. 2. Gloves should be worn when likely to touch blood, and other potentially infectious materials, non-intact skin, and/or mucous membranes. They should also be worn when performing vascular access procedures and when handing contaminated items or surfaces. 3. A gown should be worn when clothing is likely to become soiled. 5. Always place used needles, syringes, and/or sharps into a designated disposal container. DO NOT BREAK, BEND OR RECAP NEEDLES. Florida Agency for Health Care Administration (AHCA) COMPLAINT ADMINISTRATION UNIT 2727 Mahan Dr. MS #49 Tallahassee, FL 32308 Ph: 1-888-419-3456 For Question to Centers for Medicare and Medicaid Services (CMS) at www.cms.gov by calling the Beneficiary Customer services at 1-800-Medicare (1-800-633-4227) TTY: (877) 486-2048 Para preguntas a CMS (Centros de Medicare y Medicaid) www.cms.gov Llame a la línea de Servicio a los Beneficiarios 1-800-Medicare (1-800-633-4227) TTY: (877) 486-2048 SPEAK UP Safety Concerns, Suggestion, and Complaints Please Call (305) 267-4850 Consumer Hotline The Joint Commission 1 (800) 994-6610 HABLE Preocupaciones de Seguridad, Sugerencias y Quejas (305) 267-4850 Linea para el Consumidor The Joint Commission 1 (800) 994-6610 Email: complaint@jointcommission.org sample