Policy Manual sample

MDT Home Health Care Agency, Inc. POLICY AND PROCEDURE FOR COMMUNICATING INFORMATION TO PERSONS WITH SENSORY IMPAIRMENTS Our Agency will take such steps as are necessary to ensure that qualified persons with disabilities, including those with impaired sensory or speaking skills, receive effective notice concerning benefits of services or written material concerning waivers of rights or consent to treatment. All aids needed to provide this notice are provided without cost to the person being served. The identification of special needs and disabilities are a part of the referral process. Information regarding special services will be posted and presented to individuals upon admission. For Persons With Hearing Impairments: Qualified sign-language interpreter for persons who are deaf/hearing impaired and who use sign-language as their primary means of communication, the following procedure has been developed and resources identified for obtaining the services of a qualified sign-language interpreter to communicate both verbal and written information: All Agency’s employees designated as Department Heads shall be trained on the procedure for obtaining services needed for hearing impaired persons to exchange communications with others. Each department head is authorized to obtain a sign language interpreter to communicate both verbal and written information. The following are agencies who offer the needed services: The Florida Coordinating Council for the Deaf and Hard of Hearing 4052 Esplanade Way, Bin #A06 Tallahassee, FL 32399-1707 Voice: 850-245-4913 Toll Free Voice: 866-602-3275 TTY: 850-245-4914 Toll Free TTY: 866-602-3276 E-mail: info@fccdhh.org Florida Telecommunications Relay, Inc. (FTRI) is a statewide not-for-profit organization that administers the Specialized Telecommunications Equipment Distribution Program for citizens of Florida who are Deaf, Hard of Hearing, Deaf/Blind and Speech Impaired. Equipment Distribution Program The equipment distribution program operated by FTRI distributes specialized equipment for patinets or residents of Florida who are Deaf, Hard of Hearing, Deaf/Blind or Speech Impaired. The equipment is on loan to the individual for as long as they need it. Types of equipment distributed include: Text Telephone Volume Control Phone for Hearing Impaired Home Health Agency Overall Plan and Budget E-16