Policy Manual sample

MDT Home Health Care Agency, Inc. REVIEW AND COLLECTION OF ACCOUNTS RECEIVABLE PURPOSE To provide a procedure for reviewing patient accounts and acting on those that are delinquent. RESPONSIBLE PERSONNEL C.E.O., Accounting Manager and financial staff OBJECTIVES 1. To provide appropriate, timely, and consistent effort to collect delinquent accounts. 2. To assure timely settlement of patients accounts. 3. To furnish management an accurate picture of revenue receivable. POLICY Outstanding accounts receivable are reviewed on a weekly basis. Accounts considered overdue are acted upon in a consistent manner, dependent on the type of payer and the age of the account. The accounts receivable balance is reviewed weekly to determine effectiveness of all collected efforts. PROCEDURE ACTION RATIONALE 1. The C.E.O. and the Manager 1. Monthly review enables of Accounting/Computer Sys- timely collection action tems review all open ac- to be initiated. counts on a monthly basis. 2. Action is initiated depen- 2. Each third-party payer dent upon the type of has its own internal payer and the length of procedure for payment time payment is overdue. processing, a variety of collection techniques must be used. Home Health Agency Overall Plan and Budget F-17