Policy Manual sample

MDT Home Health Care Agency, Inc. PATIENT/CLIENT REPRESENTATIVE/COORDINATOR JOB DESCRIPTION POSITION SCOPE: To ensure effective coordination of services working with the company’s personnel, and through liaison with other organizations and individuals also providing care to the patient/client. Also to participate in assessment and planning of services according to MDT Home Health Care Agency, Inc. philosophy, standards of home care, and Policy and Procedures manual, as necessary. Lines of authority and reporting responsibilities: Report to the Director of Nursing, Clinical Manager, Administrator. POSITION QUALIFICATIONS: Graduate of a high school or with some years of high school education (no Diploma required) Preferably experienced within home health setting (at least one year). Evidence of knowledge of the services provided by the company. Ability to work under stress, and to take rapid decisions. Verbal and written communication skills. Good organizational skills. PHYSICAL REQUIREMENTS: No physical requirement Ability to deal effectively with stress and a great work load at times. This Job Classification will not have a Potential risk for Occupational Exposure to Blood and other Potential Infections body fluids. PERFORMANCE ABILITIES AND STANDARDS: Participates in coordination of services/care that the patient receives, Understands (he principles o the service/Care provided, knows the qualifications required for the staff providing (he service, knows which stall possess these necessary qualifications for the type of service provided. Knows the relationship between services provided by various staff members (when applicable). Participates in warehouse activities directed to inventory issues. Is responsible for confidentiality issues. Ensure HIPAA guidelines and procedures are maintained. Understands the nature and type of the patient/client population serviced. The patient/client representative will initiate communication with other organizations or individuals when there are significant changes in the patient’s/client’s overall care (if applicable) The patient/client representative will define the responsibilities of all organizations/individuals involved in patient’s/client’s care, arid will make sure that these responsibilities are clearly understood. The patient/client representative will make sure that there are no duplications in services provided by interviewing the patient/patient’s family and/or case manager- ha duplication of service is found, immediate corrective action will be taken. The patient/client representative will be responsible for the regular communication with the physician. The regular communication with the physician will be as frequent as the status, and the response to service of the patient/client warrants. The patient/client representative will take reasonable steps to assure that care and/or services provided will be coordinated and integrated to the patient’s needs and available time. The patient/client representative will take reasonable steps to assure that the policies and procedures that guide and support the provision of care and services will be implemented. The patient/client representative will participate in education conferences, meetings, in-services and training for policy and procedures modifications, emergency response and preparedness plan, organization planning, quality assurance and company activities improvement, etc. The patient/client representative gives accurate information to clients, clients’ families, and other Home Health Agency Job Descriptions