Medicare Sign Up pack sample

CLIENT INFORMATION HANDBOOK TABLE OF CONTENTS ENGLISH Welcome letter Inside Front Cover Agency’s Regular Business Hours Inside Front Cover Protection from Abuse, Neglect and/or Exploitation / Complaints Inside Front Cover Our staff information Inside Front Cover Table of Contents (Index) Home Health Care Definitions Home Health Disciplines Page 1 Page 2 Page 2 Page 2 Page 3 Page 3 Page 3 Page 3 Page 3 Page 4 Page 4 Page 4 Page 4 Page 4 Page 4 Page 4 Page 4 Page 5 Page 5 Page 5 Page 5 Page 5 Page 6 Page 6 Page 6 Page 6 Page 6 Page 6 Page 7 Page 7 Page 7 Page 7 Page 7 Page 8 Page 8 Page 8 Page 8 Page 8 Page 9 TIPS to reach Maximum Independence Hours of Operation and Emergency Services Information to Persons with Sensory Impairments Ethics Issues Non-Discrimination (The Law) Confidentiality Diminished Vision Rehabilitation , Flu info Patient’s Rights, Complaints, Grievance Language Assistance Services Face to Face requirement Minimum Charge for our services Home Care National Patient Safety Goals Fraud Prevention Services Eligibility Criteria for Admission Notice of Medicare Provider Non-Coverage (If any) The Home Health Aide Information regarding the disposal of Biohazardous Waste Home Care and Alzheimer’s What I Have to know about Medication Safety Who is responsible for your Medicines? Oxygen Safety at Home Take care of yourself / Take care of your Diabetes Pain Management Precautions to Prevent Falls Medical Devices, Home Medical Equipment precautions Help prevent Errors in your care, be Involved Basic Safety Guidelines: Home Environment Home Safety and Emergency Exit Plan Smoke Detectors What you can do to prevent Infections Infection Control Procedures Get Shots to avoid diseases and fight the spread of Infections Staff Universal/Standard precautions procedures Respiratory Hygiene Practices Policy on Advance Directives Information on Advance Directives (The Patient’s rights to decide) Notice of Privacy Practices (HIPAA) Hospitalization Risk Management Understand your Doctor and other caregivers OASIS Statement of Patient Privacy Rights Grievances Procedures, Transfer, Discharge Policy, Bill of Rights Emergency Instructions for People with Special Needs Resources Guide Page 9 Page 10, 11 Page 11 Page 11 Page 12, 13, 14 Page 15, 16, 17, 19 Inside Back Cover Inside Back Cover (In the case of the complete Sign Up Package, all Admission Forms/Consents are located between the English-Spanish Patient Information Handbook pages) . SPANISH Index Page 2 1 www.pnsystem.com Page 1 sample